ACTA has developed a bilingual letter template and social media content that travel agencies and independent travel agents can share with clients to help explain long wait times and travel delays, schedule changes and cancellations.

Wendy Paradis, president of ACTA, said that: “Travel disruptions are significantly impacting travel agencies, travel agents, airlines, and customers. The pandemic, continued government restrictions, and economy-wide labour shortages are causing distressing wait times in nearly all aspects of the travel experience.”

Paradis continued: “While the travel and tourism industry works through recovery, we have been asked by travel agencies and independent travel agents to craft communications that can be shared with customers to explain the delays.”

Travel agencies, travel agents and independent travel agents are free to use and edit these materials, such as placing their own logo on the social media content. No attribution to ACTA is required.

The content is available here.

The association will continue to advocate for actions to alleviate delays, engaging with governments and suppliers on ways to alleviate travel wait times, including addressing remaining COVID-19 restrictions and labour shortages.

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